Privacy Policy

At The Prince’s Trust we rely on the generosity and support of individuals like you to carry out our vital work with young people. That is why we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.

The Prince’s Trust is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how The Prince’s Trust collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties.

We collect and use personal data to ensure that we can manage our relationships with our supporters, and to better understand how we can meet and exceed our supporters’ expectations. This allows us to fundraise more efficiently and effectively to ultimately help us reach our goal that every young person should have the chance to succeed.

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

The privacy policy covers the following:

  1. Who we are
  2. Where The Prince’s Trust collects its information from
  3. What information The Prince’s Trust may collect about you
  4. How The Prince’s Trust will use the information we collect
  5. How The Prince’s Trust will update your information
  6. Where The Prince’s Trust will disclose your details to anyone else
  7. How to access, correct or delete your information
  8. How The Prince’s Trust uses cookies
  9. How we keep your data safe
  10. How long we store your data for
  11. Changes to the Privacy Policy
  12. Contact us
  13. Further information

By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy. In accordance with the General Data Protection Regulation 2016/679, we will not keep your personal data for longer than is necessary.

We may update this policy from time to time without notice to you, so please check it regularly.

If you have any questions about this privacy policy and our cookies policy please contact our Data Protection Officer or at The Prince’s Trust using the postal address at the top of the page.

1. Who we are

The Prince’s Trust is a charity that operates throughout the UK to aid young people aged 11 to 30 to get into jobs, education and training. The Prince’s Trust is comprised of both a charity and a trading company. In this policy wherever you see the words ‘we’, ‘us’ or ‘our’, it refers to both our charity and our trading company.

Our trading company is wholly owned and controlled by our charity. Any information we collect may be used by both our entities. Our trading company exists so that we can run our online shop, our Tomorrow's Store and enter into commercial agreements.

Our charity is The Prince’s Trust, incorporated by Royal Charter (RC000772), with registered company number (1079675) in England and Wales and (SC041198) in Scotland. Our trading company is Prince’s Trust Trading Limited with registered company number (03161821). The principal office of both is Prince’s Trust House, 9 Eldon Street, London EC2M 7LS.

Both our charity and our trading company are registered as data controllers with the Information Commissioner’s Officer under the General Data Protection Regulation 2016/679:

Data controller Registration number
The Prince’s Trust Z5724362
Prince’s Trust Trading Ltd Z1335604

2. Where do we collect information from?

We collect information in the following ways:

Information you give us

Information from Third Parties

Information we get from your use of our Apps and Platforms

Information in the public domain

3. What information do we collect?

The types of personal information that The Prince’s Trust collects may include:

Where appropriate we may also ask your interests and motivation for supporting The Prince’s Trust, we will never make this question mandatory, and only want to know the answer if you are comfortable providing us with that information.

In some limited circumstances, the personal information that The Prince’s Trust collects may include information that is considered “sensitive data”. This may include personal information regarding racial or ethnic origins, political opinions, religious beliefs, health and also information concerning criminal offences. Where this information is collected we will tell you so you know why it is needed.

If you are under 13 you should ask permission of a parent or guardian before sending personal or sensitive information to anyone online.

4. What might we do with your information?

We will use registrant information from The Prince’s Trust Future Steps Challenge to improve and administer the event. Additionally, we will mainly use your information after the end of the event to:

Tools may be used to improve the effectiveness of The Prince’s Trust’s communications with you, including tracking whether you open the emails we send you and which links you click within a message.

We may also use personal information to carry out due diligence so that we are fundraising in accordance within the law, the code of fundraising practice and our internal policies and procedures.

Legitimate interests

The law allows personal data to be collected and used by an organisation if it is necessary for the legitimate business interest of an organisation. In broad terms, our ‘legitimate interests’ means our interests in being able to run The Prince’s Trust as a charitable entity effectively in pursuit of our objectives, provided that what the information is used for is fair and does not unduly impact the rights of the individual concerned.

The following are some examples of when and why we would use this approach in our work:

Profiling and analysing information of our supporters

You can opt out of your data being used for profiling and wealth screening techniques by contacting the Data Protection Officer.

5. How we update your information

We continuously review records of supporters and volunteers to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. Where possible we use publicly available sources to keep your records up to date for example, the Post Office’s National Change of Address database, or information provided to us by other organisations as described in Section 1. It is important that we keep your personal data as up to date as possible so that we can cross reference your information with the Mail and Telephone Preference Services.

6. Who might we share your information with?

We are committed to protecting your data and therefore it will never be sold to external organisations and will only be disclosed to those acting as agents and data processors carrying out work on our behalf.  Where we enter into a relationship with an external party, any such arrangements will be subject to a formal agreement between The Prince’s Trust and that organisation to protect the security of your data. They only act under our instructions and we maintain full responsibility for your data.

Third Parties may include:

*For more information please visit this website.

This also includes Prince’s Trust International - a sister charity to The Prince’s Trust.

7. How to access, correct or delete your information

Under the General Data Protection Regulation 2016/679 you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email the Data Protection Officer or write to us at Data Protection Officer, The Prince's Trust, Prince's Trust House, 9 Eldon Street, London EC2M 7LS.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

If you do not want to receive any further information about The Prince’s Trust and would like us to remove your name from our mailing list, please contact us to let us know. Please address all your requests, by email or mail, to our Data Protection Officer. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.

8. How The Prince’s Trust uses Cookies

Like many websites, we may collect and record information in order for us to understand more about how our website is used and to provide you with a personalised experience when you visit our website. We use 'cookie technology' to do this. We may use cookies to gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of the website you linked from to the website. The Prince’s Trust uses Google Analytics to record this information and implements Demographics and Interest reporting, which enables us to better understand website usage and improve the experience for our visitors.

Cookies identify your browser, and basic information that you have shared with Google to our servers when you visit our website. They do not identify you as an individual. If you do not want to accept cookies you can easily disable this function by changing the settings on your Internet browser. You are able to completely opt out of Google Analytics for Display Advertising and customise Google Display Network adverts through your browser’s Advert Settings.

9. How we keep your data safe

We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us, for example our online forms are always encrypted and our network is protected and monitored. Within our offices all of our staff receive training on handling data securely.

Where we use external companies to collect or process data on our behalf we carry out comprehensive checks on them before we work with them and ensure that contracts are in place that set out our expectations and requirements. We may need to transfer your personal data outside of the European Economic Area (EEA) to allow them to perform services on our behalf (for example invitation or participation in an event outside of the EEA in support of The Prince’s Trust). In doing so your data may be stored or processed outside of the EEA. Where this happens we will endeavour to ensure that your data being processed in accordance with the appropriate security requirements in line with our legal responsibilities, and by submitting your details in such circumstances you agree to this transfer.

Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

10. How long we store your data for

The Prince’s Trust is committed to retaining personal information for 7 years from the moment of submission. During this period, we may contact you to update your contact preferences. If your contact preferences are updated and you consent to The Prince’s Trust continuing to hold your personal information, the agreed retention period will be reset from the moment your contact preferences are updated.

If you request that we stop sending you marketing materials, we won’t keep any information that we don’t need. At the end of an agreed retention period your information will either be securely and confidentially destroyed or anonymized. Anonymization is the process of either encrypting or removing personal information from data sets, so that it is not possible to identify individuals from the data.

11. Changes to this Policy

Any changes to this Policy will be notified by displaying the word 'NEW' next to the 'Privacy Policy' link on our Site at least 30 days before putting such changes into effect. This privacy policy was last updated on 9 May 2018.

12. Contact us

If you have any queries about this policy or any complaints with regard to the administration of the policy please contact our Data Protection Officer.

13. Further information

The laws governing how your personal data can be used are:

We also follow the best practice code set out by the Fundraising Regulator: Code of Fundraising Practice.

You can also contact the Information Commissioner’s Office at to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.